Returns and Exchanges

We want you to be completely satisfied with your purchase and will gladly accept exchange of unworn, undamaged or defective product within 14 days of delivery of merchandise. The exchange item value must be equal or higher. All Discounted/ Promotional items are Final Sale.

To exchange your order you must notify us by email at info@chavanajewellery.com or telephone us on +662 160 5738, +6682 425 4456

Your right to cancel your order with us for the goods is subject to:

- you not having worn or damaged the jewelry; and
- you not having remove any security tags from the item if present.

TO EXCHANGE YOUR GOODS

Call +6682 425 4456 or email info@chavanajewellery.com Customers are responsible for return shipping, handling and insurance costs, which will not be reimbursed. You must ship the parcel back to us using Fedex International Shipping ONLY because we are unable to guarantee the receipt of your returned item without proof of shipment with a tracking number.

The shipping and postage receipt for returning the package must be retained by you. The goods must be packed securely in the packaging that you received them in. We are not liable to exchange item if the goods are returned to us broken or damaged.